P E R S O N A L I S E D   B U N T I N G

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H A N D M A D E   B Y   L U C Y L U

Handmade By LucyLu is happy to refund an item if it is returned in perfect resellable condition within 10 days of product dispatch. Unfortunately Handmade By LucyLu cannot cover the cost of returning items.

 

Products that are personalised, bespoke and made-to-order to your specific requirements are non-refundable unless faulty.

This website uses Paypal for safe and secure payments. You don't have to have an account with Paypal to be able to pay through the website shop. With Paypal you can use your credit or debit card without creating an account.

 

When you pay with Paypal they hide your financial details to protect you from fraud. They also protect your purchases - so if an item doesn't arrive or isn't what you ordered, you can get your money back.

 

Paypal won't charge you a penny in the UK for transactions. There may be a small fee for currency conversion to overseas countries.

DELIVERY

UK DELIVERY COSTS

Handmade By LucyLu offers FREE UK delivery on all orders over £30. This delivery is £2.75 for orders under £30. This covers:

 

- Mainland UK

- Non-mainland UK (N Ireland, Other UK Islands)

 

Handmade By LucyLu offers UK Next Day Delivery for £7.95+ dependng upon the size of the order. Please send a message through the CONTACT page before ordering to ensure your order can be made and dispatched in time.

PAYMENT

RETURNS

ABOUT HANDMADE BY LUCYLU

Handmade By LucyLu is a small friendly business that always strives to offer an efficient reliable service of bespoke beautiful products!

 

Everything is individually made by hand by LucyLu at her studio in Frome, Somerset. All products are made with love and care ensuring a unique, quality product with attention to detail and precision.

F A Q s

If you order a product(s) from the website shop the UK Delivery time is 5-7 working days.

 

Handmade By LucyLu will always email you as soon as your order is received to let you know the precise dispatch date and estimated delivery date.

 

If you need a product sooner then please send a message through the CONTACT page before ordering to ensure your order can be made and dispatched on time. In this case Handmade By LucyLu can offer UK Next Day Delivery.

 

If you are ordering a personalised bespoke product Handmade By LucyLu will work out a delivery date with you depending upon when you need the product by and the size of the order.

 

Handmade By LucyLu is happy to offer International Delivery. For international delivery times and prices simply send an enquiry via the CONTACT page.